Claims Frequently Asked Questions
Frequently Asked Questions about Claims
1. After I have notified you of my claim, what happens next?
We will give you the name of your claim's handler who will advise you on how you can proceed with your claim.
2. Will I need to complete a claim form?
Yes; even if you do not intend to claim under your insurance policy, we need a claim form to be filled in so that we can log all the details of the accident.
3. Will I have to pay an excess on my claim?
This depends on the type of claim and your policy. Your claims handler will advise you of any excess that may be applicable.
4. How long will it take for my claim to be settled?
Our guarantee is that all claims will be settled within fourteen days from the date of signing the discharge form, provided all premiums are paid as agreed.
5. What documents do I need to submit?
This varies depending on your claim type. Common documents include:
6. How do I track my claim?
You can check your claim status online at our Claim Status page using your reference number, or call us on +265 111 832 844.
